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We always aim to provide an outstanding customer service experience. To ensure you received the very best from us, we’d love to hear your feedback.
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Based on 1863 reviews
13:07 04 Aug 20
I invest a lot of time into my garden and I happy with the care & attention Hometurf gives my lawn. A beautiful lawn enhances the beauty of the garden. I have used Hometurf for over 15 years and have recommended it to my neighbors who constantly change their service providers.
14:00 28 Jul 20
we are happy with your service in general except the following;1 - Late summer fertilizer is included in our "complete program" but it was not applied last year until we called. We were told it is "optional" and only applied when customer requested. If this is part of the program then it shall be applied automatically.2 - We... have a large spot of brown gross in our front/back yard. We would like to hear how to improve it but nothing mentioned in lawn analysis and didn't get a chance to talk to serviceman.read more
17:05 21 Jul 20
Service is excellent. The serviceman shows up, does the service in an excellent manner, leaves a notification in the mailbox outlining what he has done day and puts a sign on the lawn. The price is very good and competitive for what you get. Have used them for a few years now and am always satisfied with the service. Lawn... looks great.read more
14:14 20 Jul 20
This is my second year with Hometurf now. They applied the second Fiesta weed control application on May 25th. Two days after, I noticed most of my newer (September planted) lawns are getting yellow! It was also raining every single day, but all baby lawns dried out in a week!I sent Hometurf an email with photos. They promptly... responded with, "We will set up a visit for a field supervisor to come out to assess and repair any damage. We apologize for any inconvenience."Just 2 days later, they showed up, raked my lawn, and spread lawn soil plus massive amounts of lawn seeds.They also left a message and a bag of extra seeds at the door, asking me to keep watering them.After a week, they had another extra visit to make sure they've positively taken care of this unwanted issue.Long story short, we've got a great front yard lawn in 3 weeks and you'd see the photos of all stages I explained.They responsively compensated, and am happy to recommend Hometurf to anyone.read more
18:34 17 Jul 20
Been using hometurf for 3 years now. My lawn has noticeably less weeds than lawns that didn't receive any forms of weed control treatment.They're always happy to come back and respray, when weeds are super persistent.They don't spam mail you (conventional or email).Overall, I'm happy with the service they provide and have... recommended them to my family, friends and neighbours.read more
02:06 08 Jul 20
Great results so far again this year. Glad they were able to get back out after Covid-19. Weeds were gone after first treatment. Outstanding service as usual. Highly recommend them.
17:25 01 Jul 20
We have been a customer of Hometurf for a few years by now, subscribing for one of the programs each year. Living next to the ravine and with a few rental houses nearby with a lower lawn care standards, I am particularly happy about how well weed control is working. Our lawn looks great and healthy thanks to Hometurf! We all... live busy lives and I really appreciate correspondence about the programs and reminders what needs to be done about the lawn and when. I have no reservations and am happy to recommend Hometurf to anyone.read more
19:51 29 Jun 20
I have been using this company for the last 3 years. They always do an amazing job with no mess. My lawn has been looking more green and healthier after I switched to this company. They are always reliable and value customer service. Highly recommend this company.
19:18 26 Jun 20
Home turf always honour their commitments. They complete the work in a professional and competent manner. If I've ever had questions , they've responded quickly and in a friendly manner. I would not hesitate to recommend.
17:05 25 Jun 20
Great company. They make sure you are satisfied. My lawn has drastically improved by using Hometurf over the past 4 to 5 years. Only thing I would suggest is that they offer a lawn expert that can come to your home and address any of your questions or concerns. Overall very satisfied. I also like that they are a family... run business.read more
16:53 24 Jun 20
I have been using Hometurf lawn care services for more than 5 years. My lawn has been improved from poor thin grass to strong and thick. They would also come by for additional weed control visit. I am very happy with their services.
15:54 18 Jun 20
Had signed up for the year package. Poor quality service over the year. Later had sold the house during winter months, moved to a new province and had mail forwarding. At the end of June I received a bill saying late payment and I owe them 300$. Called and said this is a mistake. They answered saying we had given you email... reminders about the renewal service in March. Their emails go automatically to the junk folder as they look like spam and tell you if you renew now you get early bird discount. (Gives you the impression that you have to renew to get the discount rate). They actually just come back at a higher price! They never send you a postal mail notice that they are going to be back for automatic renewal. Had I not signed up for mail forwarding for a year I would have never known I had service at my old house and would keep getting bills...This company has figured out the perfect way to scam people with providing a terrible service. Good for you Hometurf!read more
17:06 16 Jun 20
UPDATE: Owner paid to have fence panels replaced.Damaged fence left for us to deal with...Pics attached. This is our first time using Hometurf. We noted dark spray marks on our fence, a small amount after first visit and then more on second and could not ignore as it was clearly not going away.After emailing about the... issue a supervisor Ryan visited to see the damage and told us that the spray is supposed to be kept from fences, it clearly wasn't, and as a result our new fence is now permanently damaged! However, he told us that it would be taken of. There were subsequent visits to our house, by members of the company, to view the damaged fence, we were informed that the repairs were beyond their capabilities and they would have to hire a fencing company to come out to do the work. We mentioned that we'd like to talk to whomever was hired, prior to them coming out, as we may have more work for them. Not a problem.We then waited to hear back and after more than a week we reached out again. We were hugely disappointed to learn that the staff was not aware of where our situation stood and even after Desiree called the owner we were told that they are in fact not taking care of the repairs because they "are not a fencing company" They will only pay us back for the cost to us for repairing it. This is where we are truly let down as customers.We are also not a fencing company...We hired their services to take care of our lawn - they caused damage on our property and it is solely their responsibility to fully take care of that damage. Putting the responsibility on their client to hire a fence company and pay out of pocket and then wait for them to (hopefully) return payment, is negligent.I asked if I could speak to the owner of the business and was told that that is not at all possible, this is not very reassuring. FYI We have yet to even receive an apology.Additionally we are now very concerned that when we have our new hot tub and gazebo installed next week they are going to cause damage to them.We have not felt that the business, as a whole, cares at all about what happened and subsequently we fear it will happen again.We have asked again that they please make this right and to assure us that they have our best interests and to regain our confidence. I do hope that this review will help encourage them to do so, I am more than happy to change it once the issue is properly dealt with.read more
23:03 15 Jun 20
We have been quite pleased with the service provided by Home Turf. Their staff are competent and friendly. They appear when expected and work quickly and efficiently. We appreciate the fact that the Company calls in advance of the visit and are flexible in re-scheduling if the suggested day doesn't suit.
20:58 15 Jun 20
We've enrolled with their program since 2018 and every year the weeds in our lawn have been increasing. There are patches of our lawn where there aren't any seeds of grass and thus have weeds now. I will update my post to include the pics. Also would tlove to have the accurate review of our soil/lawn rather than saying it... looks good when it isnt. Sadly, this will be the last year I will be subscribing to their services. 🙁 I will find a company who actually takes care of our lawn. I signed up and subscribe to this lawn service as I had a newborn and wouldn't find the time to take care of it other than mowing and watering. But after signing up, it seems like we garnered more weeds and it yielded to more work.read more
13:03 13 Jun 20
Great service. It rained after my weed control treatment, which states that it should stay dry for at least 3 hours. I called Hometurf and someone was out a few days later to do weed treatment. I was impressed that they followed through. I've used Hometurf for over 4 years and will keep using them.
16:47 09 Jun 20
My husband had gotten a flyer in the mail and called Hometurf service in 2019 to learn more. He told the person he spoke to that he would try this service for the 2019 season to see if we felt it was worth the money. We had decided to sell our home in March 2020. We just received an invoice that was forwarded to our new... house through the mail charging us for services at our old home address in the amount of $339.96. As you can imagine we were shocked for several reasons. NO ONE from Hometurf contacted us at anytime to ask if we wanted the property serviced in 2020. The new house Owners clearly didn't tell Hometurf they were new Owners. I don't understand how a company can start a service without consulting the home owners especially during these difficult COVID times where people are losing jobs. The fact that this company would take advantage and not ask permission for this annual service is absolutely terrible. We contacted them and cancelled the service today letting them know we were not aware these services were being done. They are insisting we have to pay for the treatments they already did. HOW CAN THIS BE RIGHT????read more
10:40 06 Jun 20
I have only one issue and its with weed control. Our front is good but the back needs help especially along the outside edges. Weed control was part of our last treatment and there is no sign of any of them dying.
20:22 30 May 20
Thanks so much Hometurf Lawn Care, since we started with you last year our grass has never looked better. Our lawn was riddled with weeds and this year it looks fantastic!!! Will definitely keep using your service, you are great value compared to other lawn care companies in the area.
14:22 29 May 20
Very pleased with Hometurf ongoing service. I have been a customer for several years and would recommend them to neighbors and friends. I appreciate and enjoy reading the summary of each treatment that is presented on the day of service. It tells me what was done and makes suggestions on what I need to do re: watering or... cutting practices. Overall very pleased. Thank youread more
00:16 29 May 20
Extremely disappointed in this company. We had been a customer for years and were happy. Last year we had an application in July that caused brown spots that never left. We are still dealing with dead patches this year. My parents are long time customers and this is the first year they experienced such damage. The saddest part... is the company will do nothing. Their lawn has always been healthy with no issues. Stand by your product and treat your customers better!!! Pictures are from this year, before and after the application. Poor customer service and clearly something wrong with their product.read more
17:12 21 May 20
This is my lawn after 3-4 years of using the Deluxe program. The folks coming over seems totally not interested in what they're doing and they're out of the property on 5 minutes. I was watching the last guy a few days ago... He had a hand full of grass seeds and didn't spread any on the bald areas, so next day I went and spent... over $40.00 on grass seeds. They barely go around the corner, maybe because is not in front view?! I will not renew the contract for next year.read more
16:46 17 May 20
I would give this company 0 star, last season I paid them for their deluxepackage , they would send some kid to spray my lawn it would take him less than 5 min and he would be done, it takes me 45 min with rid on lawnmower to cut my grasses, every time they came and sprayed for weed killer he would miss more than %90+ of them... and each time I called they would send the same person he wouldn't do anything to fix the problem. (Since they go around the lawn and only spot spray one by one of any weeds and never spray the whole lawn ) after calling many times I give up calling them ,today they called me saying that they are coming to start a new seasonand I told no more , weeds are all over my lawn. total waste of time and money. I would never recommend them . (I hope you don,t say this is another fake review)read more
17:00 16 May 20
We've been three years with Hometurf, every year we plan to switch but, at the last moment, we decide to give them another chance. Certainly no more. Ridiculously poor service and unprofessional staff. We choose Hometurf based on Google reviews but most of these reviews are either fake or written by customers who got free... services or discounts to write 5 star reviews. After we signed up with Hometurf, they bombarded us with messages asking to write positive reviews in social media, vote for them, etc. Here is reality check - this is what my backyard looks like after 3 years with Hometurf - see picture.read more
15:56 14 May 20
I've been with Hometurf for 5 years and the last two years have been a disaster. They are always 2-3 weeks late with the application of iron (aka "Fiesta weed control") compared to the companies that my neighbours are using. As a result of this, my neighbours' lawns are fine and we get uncontrolled growth of dandelions, which... gets worse and worse every year. Yet, the weed control is the main reason I am paying Hometurf over $500/year for their services as you cannot really do weed control yourself. Hometurf used to be a decent company years ago, but they did a smart move back then - they offered discounts to customers who post 5 star reviews on Google, Homestars, etc. As a result, they got a lot of positive reviews, so they could cut on service standards and still get customers.read more
12:46 04 May 20
We have been a customer for 2 years. Hometurf are reliable and did a good job of aerating and overseeding at the beginning of last season. Weeds were kept under control last summer despite the restrictions on types of weed killers that can be used in our area. . Unlike our previous lawn care company Hometurf do not use... telephone soliciting to market their products.read more
12:27 30 Apr 20
How do I say this. When I was searching around the market, I called this company and they were being very nice and confident, professional. I thought this is the one. I paid in advance. Then, when they came for the first time to do first early spring treatment, One person came in truck, stopped closed to the curb and put their... board that service has been done. and left one paper with tick marks as in moist level is good and lawn checked and mentioned that fertilization is done. Luckily I have camera and later I noticed that it was him who threw that paper and he didn't even went to my back yard. So disappointing. When I called the service, they've mentioned that their staff will REDO that treatment. Lol I said how could you REDO when you didn't even do in first time. After I explained the situation, they didn't react anything. Looks like they treat all of the customer like this. Whoever is dealing with this company, make sure you check your treatment and service. I Don't recommend it.read more
23:06 06 Apr 20
We have had positive experiences with Hometurf Lawn Care. They have always been punctual with their appointments. If it was necessary to reschedule appointments, we were always contacted ahead of time. They have returned to re-apply services, if we were not happy with the outcome of the initial application. One suggestion would... be to have the dirt swept back onto the property when aerating the property. I would give them a 4 1/2.read more
16:39 23 Mar 20
This will be out 9th season with Hometurf and every year they get better and better. We use the complete program and could not be happier. The neighbors on the block always say we have the nicest lawn. So they must be doing something right :). The guys are very courteous and professional. They always call the night before to... remind us they will be coming. All in all they do great work and will continue to be a customer. They also have a great loyalty program for repeat customers.read more
14:39 14 Mar 20
We have been a client of Hometurf for 5+ years in the KW area. They have been an excellent, reliable service throughout the lawn season for both the front yard and back yard. With the variability we are having these last few years, the lawn has been excellent!We highly recommend Hometurf!
01:55 10 Mar 20
We are Hometurf Lawn Care customers for many years and we like the service . It is high quality and provides better value than other similar companies (we tried others). The lawn is always beautiful even though it was not the best when it was new (seeded lawn, not a sod). Our only concern is timing of the aeration which we... believe should be done early in the spring, not later. Generally, we are very satisfied.read more
19:46 01 Mar 20
Our family has used Hometurf for many years. They use quality products that are not harmful to kids or animals and they provide great service for a very good price. The guys arrive on the scheduled day and if anything goes wrong they will come back and correct the problem right away. Our call is always answered by a real person... - no recordings - and they always take care of whatever I am calling about without any issue. I would recommend Hometurf to anyone looking for professional lawncare at a fair price!read more
23:11 22 Feb 20
I received an excellent lawn care service over 13 years from home turf. They use quality products at right time so that your lawn remains green throughout the season. I highly recommend their services. I am sure you will be very happy just like my next door neighbour who switched to their service three years ago.Mohammad... ShaikhBrampton ONread more
18:17 22 Feb 20
I have used Hometurf as my lawn care company for 15+ years. The package is fertilizing and weed control. Unlike the last lawn company that used spraying tools which resulted in the demise of several healthy globe and gold cedars due to wind tunnel effects, Home Turf uses fertilizer pellets. Wind will not have any effect of its... applications. In addition to fertilizing and weed control application, they also spot treat weeds with a schedule that is most effective depending on the types of weeds. Customers need to understand the service needs to be supplemented by your own mowing, watering, and over-seeding a bit and add top soil. Those are necessary tasks to keep a healthy lawn. No shortcut to it. Home Turf takes good care of fertilizing and weed control. It’s a team work! And in case there're odd situations that it rained after treatment (which washed away the application), I called Hometurf and they scheduled an extra treatment free of charge and did it in due course. My lawn is thick and my neighbours always envy it. My daughter always gives me praises that the lawn looking like a golf course. An absolute 10 out of 10!read more
18:18 09 Feb 20
Best lawn care service i have ever signed up for. Truly is value for money! Post year 1 of service my lawn was far more green. Even got compliments from my friends and neighbours for the maintenance. Strongly recommend signing up with Hometurf Lawn Care - Price is much better than others - value for money and, quality is great.... As for customer service - responsiveness and punctuality - is awesome! They will call and inform before coming and will ensure extra treatment is done if not happy e.g. If weeds are still growing after the treatment.read more
15:21 29 Jan 20
We have been using Hometurf Lawn Care for over 10 years and are very satisfied with the reliable and affordable services. They make it very easy to have a lush, weed-free lawn and we appreciate the tips they provide after visits. We highly recommend Hometurf for your lawn care needs!
19:45 24 Nov 19
Hometurf provides excellent service. We have been a loyal customer for 5 years now. We really appreciate the courtesy call they give the day before, so that we know that they are coming. The written assessment of how our lawn is doing and the service they provided is wonderfully informative. They are always very good at... answering any questions we may have. Our lawn has never looked better. Thanks Hometurf for your professionalism.read more
20:58 16 Nov 19
Dependable and works. Many stop to say how do you get your lawn so nice. They also leave a check list with the fertilizing to say what you can do to improve the lawn, like don't cut it so short, or you are cutting it right length.
13:11 04 Jul 19
Extremely UNSATISFIED! Paid for the Deluxe package, and my lawn is flourishing with weed!It is now July, and I signed up in April. Two 20 min visits, which obviously have no effect. No supervision or proactive assessments. Calling customer service is useless.